Who We Are

Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the one of the world’s largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.

The Opportunity

Cint’s Customer Success Consultancy is looking for a Customer Success Team Lead who will oversee, mentor and provide guidance to Cint's DIY Software CSMs based in EMEA who are an integral part of our organization and key to the success of our software solutions and business lines. 

Our Customer Success Managers work closely with our customers or partners by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help customers achieve their goals.

As the Customer Success Team Leader you will guide CSM behavior when it comes to delivering support to their customers, as well as mentoring and fostering a positive and collaborative, sales centric work environment. 

The Team

Customer Success partners with our Commercial teams to successfully drive the day-to-day management of our self-service/DIY accounts by onboarding and enabling our customers to adopt, utilize our software solutions for increased retention and reduced churn.

They use their expertise and technical consultation to support and optimize the customer's use of our software on a more tactical level, providing commercial the ability to focus on the overall development and growth of the account.

What You Will Do

• Manage a team of CSMs across EMEA who enable and empower our customers to achieve their goals through self-service use of our sample exchanges
• Help foster a customer first, sales centric, and collaborative culture
• Support CSMs in the management of their relationships with Cint's sample exchange customers to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups
• Support CSMs to gain a working understanding of customers’ businesses and organizational structures to identify and execute opportunities for existing customers
• Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a customer advocate
• Develop a full understanding of the company, the market research industry, and how our Marketplace technology can solve our customer’s challenges
• Suggest, standardize and scale policies, procedures and best practices that improve team operations

What We Are Looking For

• Customer-facing experience with proven ability to manage multiple complex initiatives under tight deadlines
• Proven track record of driving customer business growth and achieving revenue targets
• Experience leading both Managers and their Individual Contributors with a proven record of team growth, achievement, and supporting flexible culture that embraces change
• Experience with internal team development, budget planning, and executive reporting on vertical and regional performance tracking
• Previous roles including supporting software or SaaS products
• Experience with internal and external relationship management, customer presentations, and quantitative data analysis
• High proficiency in Excel with strong analytical and mathematical capabilities
• Excellent written and verbal communication skills, with the ability to present to C-level customers
• Disciplined work ethic - self-motivated and detail oriented mindset focused on achieving revenue goals
• Resourceful problem solving, organized and process-oriented
• Ability to convey complicated ideas simply
• Ability to work in a fast paced, dynamic, and autonomous environment

Bonus Points If You Have

• Bilingual proficiency in English/Spanish or English/French or English/German
• Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
• Exposure to API integrations and customized applications
• Previous experience working with Salesforce, PowerBI, and/or Microsoft Suite.

Our Values

We are accountable - We do what we say, and say what we do. We believe in transparency. We drive results.

We work together - We listen to understand. We collaborate to find the best solutions. We help each other to succeed.

We drive new ideas forward - We are passionate about innovation. We are curious learners. We take smart risks.

We think beyond ourselves - We are respectful and compassionate. We champion diversity and equality. We promote a sense of belonging.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)