Who We Are
Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the one of the world’s largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.
The Project Success Analyst is responsible for managing and overseeing online research projects (surveys) while creating and developing relationships with research clients. The position plays a critical role for the organization as the primary client contact and is accountable for successful project execution and deliverables. Responsibilities
Utilize Cint’s proprietary software to design and implement sample plans for studies, negotiating pricing and joining client-facing team members on calls with prospective and current clients.
Develop a full understanding of the Market Research Industry and how Lucid can solve challenges using technology
Successfully run a multitude of projects concurrently while ensuring a high level of quality across all studies with little supervision
What You Will Do
·Compile and extract data from various sources (srss, PowerBI, Salesforce, Fulcrum, etc) to present to internal and external clients. Perform regular audits to ensure that operational workflow is being followed according to policy and procedure and provide feedback
·Coordinate with Software Team if platform issues are identified through analysis
·Attend meetings and document action items when necessary
·Ensure follow-up on all assigned action items
·Create and distribute performance reports on a monthly, quarterly, and annual basis
·Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
·Develop strong working relationships with external client personnel, anticipating client needs and communicating with account team leadership
·Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process
·Identify strategies for automating and implementing efficient work management processes
·Ensure validity by investigating all data and reports obtained. Research outliers and initiate corrective action to address the issue. Continue follow-up and escalation until resolved
·Communicate analysis results and supporting data to management and clients
What We Are Looking For
.1+ years work experience with proven ability to manage multiple projects and clients under tight deadlines
·Proficient in Excel and advanced formulas & features such as Pivot Tables
·Ability to lead and provide direction when working in teams
·Excellent written and verbal communication skills
·Strong work ethic with self-motivated mindset and drive to achieve goals
·Detail oriented, self-starter who is eager to learn new skills and concepts
·An innate sense of accountability
·Business/Economics/Statistics/Marketing/Market Research degree
·6 months experience in Market Research would be preferred MBA
·Experience in Account Management or managing a designated group of clients
·Market Research coursework
·Microsoft Excel certification
·Ability to successfully multitask and organize complex projects
Strong analytical and mathematical capabilities
We are accountable - We do what we say, and say what we do. We believe in transparency. We drive results.
We work together - We listen to understand. We collaborate to find the best solutions. We help each other to succeed.
We drive new ideas forward - We are passionate about innovation. We are curious learners. We take smart risks.
We think beyond ourselves - We are respectful and compassionate. We champion diversity and equality. We promote a sense of belonging.