Digital transformation has turned traditional business models on their heads. Business leaders look to companies that can offer technology-enabled solutions to drive their processes and value chains. Cint is a leader in the market research industry’s current transformation from traditional to online and digital methodologies. The company’s industry leading SaaS platform technology enables businesses to quickly and effectively access audiences and data for online market research and insights.

The Opportunity

The Project Success Analyst is responsible for managing and overseeing online research projects (surveys) while developing and growing relationships with customers. The position plays a critical role for the organization as the primary client contact. As part of a global team, the Project Success Analyst is responsible for ensuring customer satisfaction through enabling project delivery for new clients, supporting client growth strategies, troubleshooting client concerns, and assisting in upsell opportunities.

Responsibilities

• Utilize Lucid’s proprietary software to create and manage research surveys related to advertising effectiveness or professional services
• Develop a robust understanding of the Market Research and Digital Advertising industries, comprehending how Lucid can solve challenges using Marketplace technology
• Successfully run a multitude of projects concurrently while ensuring a high level of quality across all studies with little to no supervision
• Compile and extract data from various sources (Lucid’s proprietary software, Microsoft Excel, PowerBI, Salesforce, Qualtrics, etc.) to present data to internal and external clients
• Coordinate with Account Management, Product, and Finance to ensure seamless project execution and continued product development
• Attend meetings and document action items where necessary. Ensure there is follow-up on all assigned action items
• Develop strong working relationships with external client personnel, anticipating client needs and ensuring high levels of customer service while adhering to client budget
• Work with customers to understand project needs, recommend optimal solutions, and coordinate with internal teams and external partners to successfully deliver projects on time and in budget

Required Qualifications

• BA/BS degree
• 2 to 4 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
• Proficient in Excel and advanced formulas & features such as Pivot Tables and VLOOKUP
• Excellent written and verbal communication skills
• Strong work ethic with self-motivated mindset and drive to achieve goals
• Detail oriented, self-starter who is eager to learn new skills and concepts
• An innate sense of accountability, ability to provide proactive and thoughtful feedback
• Positive attitude!

Preferred Qualifications

• Survey design experience in Qualtrics, Survey Monkey, etc.
• Knowledge of the digital media ecosystem and how digital media campaigns are executed
• Market Research coursework or experience
• Microsoft Excel certification
• Statistical knowledge or working knowledge of SPSS, STATA, SAS

Our Values

• We are accountable - We do what we say, and say what we do. We believe in transparency. We drive results.
• We work together - We listen to understand. We collaborate to find the best solutions. We help each other to succeed.
• We drive new ideas forward - We are passionate about innovation. We are curious learners. We take smart risks.
• We think beyond ourselves - We are respectful and compassionate We champion diversity and equality We promote a sense of belonging.

More about Cint
Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region - and in December, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, has a rapidly growing team across its many global offices including, Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)