Digital transformation has turned traditional business models on their heads. Business leaders look to companies that can offer technology-enabled solutions to drive their processes and value chains. Cint is a leader in the market research industry’s current transformation from traditional to online and digital methodologies. The company’s industry leading SaaS platform technology enables businesses to quickly and effectively access audiences and data for online market research and insights.

The Opportunity
The role of the Quality Assurance (QA) team is to review and test surveys programmed internally and externally in various platforms - Qualtrics, Decipher, Survey Gizmo, ConfirmIT, or other online survey platforms. The QA team must also review simulated test, and live datasets to identify and resolve errors within surveys. The goal of this team is to ensure genuine and reliable responses of the targeted respondents, while paying attention to the survey questions and the client’s research objectives. The Quality Assurance team plays a role in safeguarding the platform respondent experience by making recommendations for survey design improvements.

Responsibilities

• Understand customer survey objectives and requirements and assure that these are met with the survey program, participate in an ‘internal KO call’ with members of the team
• Effective and assertive communication with internal team members to give feedback and make recommendations.
• Audit, identify revisions and data validation to guarantee the accuracy of survey programs prior to fieldwork.
• Maintain proper documentation and record of link modifications.
• Troubleshoot and resolve testing failures
• Act as a catalyst for change and improvement in the quality of programming
• Understand, evaluate, and execute the quality strategy and approach to identify, investigate, and resolve quality issues.
• Ensure that data collection complies with internal and international market research quality standards and legal standards

Survey testing responsibilities:

• Test survey links numerous time from end-to-end testing each different “branch” of survey logic
• Ensure media (including images, videos, etc) are functioning correctly, and that they are clear and legible
• Ensuring redirects, and proper functionality for completes and terminations
• Ensuring proper flow between the Lucid Marketplace and survey programming platform
• Ensuring proper auto-punching of hidden variables
• And more!

Qualifications

• Bachelor’s Degree or equivalent professional experience in economics, marketing, market research, industrial engineers, statistics, or other related field
• Experience working with Microsoft Excel
• Strong project and task management skills.
• Strong organization, problem solving, and critical thinking skills.
• Exceptional written and verbal communication skills, particularly in English.
• Proven ability to deliver in a high pressure environment.
• Proven ability to proactively identify and solving problems.
• Ability to demonstrate a positive attitude in a demanding and repetitive work environment.
• Proven ability to prioritize projects effectively, work independently, and respond appropriately to interruptions
• Capable of working in a fast-paced and dynamic deadline environment
• Team player and self-motivated

Preferred Qualifications:

• Working knowledge of SPSS, HTML, SQL, etc.
• Experience and knowledge of Survey Programming platforms such as Qualtrics, Decipher, Survey Gizmo, etc..
• Experience with programming Languages, DataBase and/or web development (HTML, CSS, JavaScript, Python, R, XML).
• Foreign language capabilities.

Our Values

• We are accountable - We do what we say, and say what we do. We believe in transparency. We drive results.
• We work together - We listen to understand. We collaborate to find the best solutions. We help each other to succeed.
• We drive new ideas forward - We are passionate about innovation. We are curious learners. We take smart risks.
• We think beyond ourselves - We are respectful and compassionate We champion diversity and equality We promote a sense of belonging.

More about Cint
Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region - and in December, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, has a rapidly growing team across its many global offices including, Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)